Refund Policy:

 

 

At Journey Event Rentals, we strive to provide excellent service to all our customers. We understand that plans can change, which is why we’ve established a clear refund policy for cancellations.

 

– Once we have delivered your rental items or you have picked them up, no refunds will be issued

– All sales are final after service has been provided

– This policy applies to all payment methods and rental items

 

– You can request and cancel quotes freely with no penalty

– No financial commitment is made until a deposit or payment is submitted

 

 

– You may cancel and request a refund up until 24 hours before your scheduled delivery/pickup

– Full refund will be issued through Zelle

– Cancellations made less than 24 hours before delivery/pickup are not eligible for refund

 

– You may cancel and request a refund up until 72 hours (3 days) before your scheduled delivery/pickup

– Full refund will be issued to the original payment card

– The extended timeframe is needed for payment processing

– Cancellations made less than 72 hours before delivery/pickup are not eligible for refund

 

1. Submit your refund request in writing through email to Contact@JourneyEventRentals.com

2. Include your order number and scheduled delivery/pickup date

3. Clearly state the reason for cancellation

4. Provide the payment method used

 

– Zelle refunds typically process within a few mintues

– Credit/debit card refunds typically process within 5-7 business days

– Final processing time may vary depending on your financial institution

 

If you have any questions about our refund policy or need to request a refund, please contact us:

 

Journey Event Rentals, LLC 

4781 N Congress Ave #1314 

Boynton Beach, FL 33426 

Phone: (+1)561-710-1826 

Email: Contact@JourneyEventRentals.com