Refund Policy

Hi there! At Journey Event Rentals, we believe in making things right for you. Here’s a quick rundown of our refund policy.

Refund and cancellation policy

At Journey Event Rentals, we understand that plans may change. Please review our updated cancellation and refund policy below:

• Full refund: Cancellations made more than 7 days before the event date will receive a full refund, including the security deposit.
• Partial refund: Cancellations made within 7 days of the event date will result in the forfeiture of the security deposit. All other payments will be refunded.
• No refund: No-shows or same-day cancellations (the day of the event) will not receive any refund, including the rental fee and security deposit.

How to request a refund

1. Submit your refund request in writing by email to Contact@JourneyEventRentals.com
2. Include your order number and scheduled delivery/pickup date
3. Clearly state the reason for cancellation
4. Provide the payment method used

Processing times

• Zelle refunds typically process within a few minutes
• Credit/debit card refunds typically process within 5-7 business days
• Final processing time may vary depending on your financial institution

Questions?

If you have any questions about our refund policy or need to request a refund, please contact us:

Journey Event Rentals, LLC
4781 N Congress Ave #1314
Boynton Beach, FL 33426
Phone: (+1) 561-710-1826
Email: Contact@JourneyEventRentals.com

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page.