Refund Policy:
Hi there! At Journey Event Rentals, we believe in making things right for you. Here’s a quick rundown of our refund policy:
Refund and Cancellation Policy
At Journey Event Rentals, we understand that plans may change. Please review our updated cancellation and refund policy below:
- Full Refund: Cancellations made more than 7 days before the event date will receive a full refund, including the security deposit.
- Partial Refund: Cancellations made within 7 days of the event date will result in the forfeiture of the security deposit. All other payments will be refunded.
- No Refund: No-shows or same-day cancellations (the day of the event) will not receive any refund, including the rental fee and security deposit.
How to Request a Refund
1. Submit your refund request in writing through email to Contact@JourneyEventRentals.com
2. Include your order number and scheduled delivery/pickup date
3. Clearly state the reason for cancellation
4. Provide the payment method used
Processing Times
– Zelle refunds typically process within a few mintues
– Credit/debit card refunds typically process within 5-7 business days
– Final processing time may vary depending on your financial institution
Questions?
If you have any questions about our refund policy or need to request a refund, please contact us:
Journey Event Rentals, LLC
4781 N Congress Ave #1314
Boynton Beach, FL 33426
Phone: (+1)561-710-1826
Email: Contact@JourneyEventRentals.com
We reserve the right to modify this refund policy at any time. Any changes will be posted on this page.
